Shipping Policy for ItsVerde.com

Effective Date: 05/24/2024

At ItsVerde.com, we are committed to providing our customers with fast, reliable, and discreet shipping for all products. Please review our shipping policy to understand how we handle orders, delivery, and any associated processes.

Shipping Locations

We currently ship to all states within the United States where hemp-derived products are legal. It is the customer’s responsibility to verify the legality of our products in their state before placing an order.

Processing Time

• Order Processing: Orders are processed within 1-2 business days of being placed.

• Business Days: Monday through Friday, excluding federal holidays.

• Orders placed after 3:00 PM (local time) on Friday or during the weekend will begin processing on the next business day.

Shipping Options and Delivery Times

• Standard Shipping: Delivery within 5-7 business days after processing.

• Expedited Shipping: Delivery within 2-3 business days after processing.

• Overnight Shipping: Available for select locations; delivery the next business day if ordered before 12:00 PM (local time).

Shipping times are estimates and may vary due to external factors such as carrier delays, weather conditions, or high order volumes during holidays.

Shipping Costs

• Shipping fees are calculated based on order weight, shipping method, and destination.

• Free standard shipping is offered on orders over [$100].

Discreet Packaging

To protect your privacy, all orders are shipped in unmarked, plain packaging with no indication of the contents or the sender’s identity. This ensures a completely discreet delivery experience.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or text. Use this number to monitor the status of your delivery through the carrier’s website.

Shipping Restrictions

• We cannot ship to PO Boxes or international locations at this time.

• Its Verde reserves the right to cancel orders that cannot be shipped due to local or state regulations.

Damaged or Lost Packages

• Damaged Shipments: If your package arrives damaged, please contact us at customersupport@itsverde.com within 48 hours of delivery. Include photos of the damage and your order details.

• Lost Shipments: If your tracking number indicates delivery but you have not received your package, please reach out to us within 5 business days so we can investigate and resolve the issue.

Returns and Refunds

Our full return and refund policy is available here. In the event of a shipping-related issue, we are committed to finding a resolution, including refunds, replacements, or credits where applicable.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

• Email: customersupport@itsverde.com

• Phone: 865-450-8373

• Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (local time)

By placing an order with ItsVerde.com, you agree to comply with this shipping policy. Thank you for choosing Its Verde for your premium hemp and cannabis needs!